Personal trainer customer service best practices

As a personal trainer, you know the importance of balancing customer relationships to retain your current clients and bring in new ones. Between making room in your schedule for new clients, delighting current clients, and running classes, you balance it all. Luckily, with today's technology, you can focus on offering the best personal trainer customer service to wow your clients with less headache. 

Your potential clients want access to a truly ‘personalized’ experience, while your current clients want the flexibility to schedule their own sessions with ease. It’s time to let a chatbot with human superpowers do the work for you. 

This is where chatbots specifically for small businesses come in to help you make a great first impression for your clients, every time. You juggle it all and don’t necessarily have the time to sit down and answer every client's email or frequently asked question on a daily basis. 

Chatbots not only help you balance your ever-growing workload but can help you delight your clients throughout every stage of their journey. In the long run, this will help you retain a loyal following, so you can get back to the nitty-gritty of planning workouts and specialized plans. 

We’ll walk you through the best practices to improve customer service for your personal training business. We’ll also help you understand why a chatbot could help you bridge the gap between outdated and time-consuming customer service processes into a modern and “always-on” experience for your clientele. 

1. Make your clients feel heard 

As a personal trainer, you aren’t only managing exercise routines, but helping your clients develop a new and improved lifestyle. That’s why building a trustworthy and empathic reputation might be at the center of everything you do. 

For most small business owners, especially personal trainers, you are trying to sell your methodology and approach in a way that potential clients not only want to buy into, but can trust. This is why chatbots built just for your business type can help you focus on your individual clients in the moment and delight potential clients without all the extra hassle. 

You can use a chatbot to collect client feedback. Using this approach will allow you to go about your daily routine without checking your phone or listening to voicemails while you’re training other clients.

2. Provide a personalized experience

New clients are often nervous about the high cost of hiring a personal trainer. They want to know exactly how you can help them, how long it’s going to take to see results and most of all, how much your program will cost.

To take the pain out of answering these questions, you can leverage a chatbot and tailor its responses to fit the needs of every type of prospective client. You are managing their health and well-being, so it’s important to note that not every chatbot on the market will be able to reflect the empathy and trust you need. 

Chatbots built just for small business owners like you are beneficial because they not only answer customer inquiries, but they can create a personalized experience for your clients. This will make them feel valued and remember your business when it comes time for them to purchase one of your programs. 

3. Be available, 24/7 

It’s not easy to build a loyal base of clientele and a steady influx of referrals. You could hire an assistant to help you with administrative work, but that often takes time you don’t have and significant costs that you could invest in other parts of your business. Plus, employees take vacations, sick days, and of course, aren’t available at every hour of the day.

A chatbot can not only help you save expenses of hiring, raining, but handle numerous conversations at the same time. The truth is, hiring an assistant doesn’t mean they could handle all of the customer service requests either. As your business grows, so will the volume of customer requests that come in and sometimes humans just don’t make the cut. 

Chatbots not only give your business the capability to respond to multiple customer inquiries 24/7, but they are affordable and take little time to set up. While traditional chatbots require IT assistance and a lot of heavy lifting on the user’s end, chatbots tailored for small businesses are extremely fast to deploy and easy to maintain. 

4. Continuously improve 

With the use of an admin portal, chatbots made just for small businesses give you the opportunity to collect data and information from customer interactions. The result? The chance to act on any pain points your customers face to make their experience with your business even better. You can look at this data to either help you improve your programs, the user experience on your website, or personally respond to high-risk clients. 

As your chatbot provides the insights and information you need to improve your customer experience, the chatbot itself can potentially improve overtime as well. If the chatbot is built with artificial intelligence (AI) — otherwise known as human superpowers— it takes each interaction with your customers to become more empathetic, cheerful, and less “robotic” with time. 

 Rethink your personal trainer customer service, with Amy 

Amy brings powerful chat solutions to everyday small business owners. With Amy, you can interact with more new customers and delight existing customers at a fraction of the cost and with less hassle. The Amy chatbot works 24/7 to better understand your customers and their needs. Whether you want to install Amy directly to your website or integrate with your favorite CRM, you can start using the chatbot solution in a matter of minutes. It all begins when you impress new website visitors at first sight. Then, watch Amy retain your customers for years to come.