In a recent survey, 46% of dentists agree that a drop in revenue has been the number one impact of Covid-19 on their practices. This has left many practices scrambling to expand their marketing efforts to take in new patients and put a greater emphasis on the patient experience.
Many practices have shifted to adopting new technologies that make admin work less painful and time-consuming. Chatbots for dentists, for instance, is an emerging software that serves as a virtual staff member for offices to engage more patients, even when they sleep.
We’ve compiled a list of why chatbots like Amy can help you save more time so you can get back to what you do best, providing the best care to your patients.
How often do you get appointment requests before your office opens or even after it closes? Is it a pain to pencil in each request manually and try to fit it into your schedule?
With a chatbot, this is eliminated, especially if it integrates into calendar systems like Calendly. By allowing your patients to self-schedule their cleanings, check-ups and even procedures, you can clear up more time in both you and your team’s schedules. You reduce the need to play phone tag to book a simple appointment and meet your patients halfway with the convenience they expect.
Plus, a chatbot with scheduling capabilities gives your patients the option to book an appointment after your normal business hours. This means patients don’t have to be kept waiting for your office to open and you don’t have to play catch up on your voicemails the next day.
Today, your patients most likely call your business or leave you an email to get a simple answer to their questions. This means they are kept waiting on hold, which can be very frustrating, while your team scrambles to answer every inquiry in your inbox and voicemail. Worse, some patients might even fall through the cracks and then resort to another practice.
To stand out from the crowd, you can leverage a chatbot with pre-built templates to help you answer any frequently asked questions you get on a daily basis. This means that your office can respond to more patients without putting in all of the extra busywork. Your patients will also get the answers to their questions in minutes, without being left on hold.
Your receptionists will also get more time back in their day to process billing, manage patient files and greet your patients when they go in and out of your office. At the end of the day, this will help you care for your current patients while you delight future patients at first sight.
Chatbots are a great way to provide your patients with information about the treatments and procedures you provide. This can include teeth whitening, root canals, crown replacements, or information about dental fillings. Making information about your treatments and services readily available to your website visitors can help you convert more leads into patients.
A key component of chatbots is that they are capable of suggesting the best dental treatments or procedures based on your patient's needs. From a pre-built template, you can customize your chatbot’s flows to solve a patient’s problem or in some cases, emergency and act as a helpful guide to suggest the best treatment available.
While the suggested treatment will need to be confirmed by you and your team, it can give visitors an idea of the type of dental care they need and how much it might cost them. This will give your patients the utmost transparency they need and will show you are a credible source within your industry.
Running a dental office can be expensive. From investing in the newest equipment to training your staff, it can be hard to strategize how you might be able to cut corners and reduce spending.
With a chatbot, your office can improve your patient experience without the need to hire a new member of your staff or implement new training programs. Hiring a chatbot like Amy is just as efficient as hiring a new staff member, except it can work on weekends and even past your regular business hours.
When you hire a chatbot like Amy, you can gain peace of mind knowing your patients are in good hands, without the need to spend extra time and resources on training and best practices.
There are a lot of chatbots to choose from, but Amy is the perfect solution for any small or family-owned dental office. It's definitely not your average chatbot: it's smart, compassionate, and continues to wow your audience with each interaction. It services your clients 24/7, providing unparalleled patient support and promoting a positive association with your brand.
Amy also offers dozens of pre-built templates that you can modify to suit your brand and its messaging. Behind your admin console, you can change Amy's graphics and get a preview of how the conversation flows. You don't need any advanced coding skills, but we still include step-by-step guides to help you through the onboarding process.
Never lose sleep over worrying about patient inquiries and how they can affect the growth of your dental office. Sign up for Amy today, try the preview, and see how it makes a pleasant experience for both new and faithful patients alike.