Why eCommerce jewelry stores need web chat for their small business

It can be complex for small business experts like you to manage all their business operations on your own. In addition to being the founder of your business, you have to wear multiple hats, perfect your jewelry offerings, and on top of that, manage your employees. 

The reality is, you rarely have enough time and human resources to efficiently take care of your customers and their needs. Statistics show that up to 52% of small business owners struggle to find qualified employees they can trust and train to help them run their businesses. 

You may not have considered a web chatbot solution for eCommerce, but it can be a very impactful tool to help you grow. By adopting this technology, e-commerce jewelry stores, in particular, can foster better shopping experiences for their customers and get more time back in their day. 

Your eCommerce jewelry business can benefit from using a small business chatbot for a variety of reasons. The Amy Team has narrowed down some of the benefits you may want to consider as you look for the right chatbot solution to delight and engage your customers.  Check them out: 

1. Web chats for small businesses improve customer engagement

Chatbots do much more than answer a few questions for your customers. With the right solution, you can provide a colorful, engaging, and memorable experience for each customer, whether they are looking to add some bling to their everyday outfit or find just the right piece of jewelry for that special moment. 

Customers usually get lost in a maze of millions of products. Chatbots can guide them into finding the exact product they need and directly proceed to the checkout page. They can also obtain information about current sales. By providing recommendations or advice for specific customer inquiries, chatbots help customers complete purchases in several clicks. 

All these functions come together to enable brands to develop stronger relationships with their customers. 

2.  Website chatbots can be tailored to your business type

Keep in mind that customers expect quick responses. The average wait time for an agent to join a live chat is around 48 seconds. This is according to Comm100's 2019 Live Chat Benchmark report. If customers have to wait longer than this, they usually quit the chat.

This is why a task bot is better suited for small business owners like you. A task bot relies on complex algorithms and is faster at searching for information and identifying a customer's patterns. They can handle unlimited customer requests, can tell when a customer leaves your site, places an order, or needs help. 

In the jewelry industry, businesses compete to identify themselves with a specific style and vision. Small business chatbots that don’t require a live agent help them to consistently express themselves to stay ahead of the competition. With Amy, you never have to man the computer because each interaction for your customer is pre-set to anticipate their needs and your business type. 

3.  Use a chatbot solution to answer frequently asked questions 

Do you have questions you get over and over again from all of your customers? Questions like, “what jewelry do you specialize in?” “What jewelry do you offer for special occasions?” and “what are your most popular pieces” can be taxing to answer over and over again by email or over the phone. With a chatbot, you can set up a bank of frequently asked questions for each customer to get an automatic response in a matter of seconds. 

Using your personal account, you can identify the most common questions the chatbot handled during the day or a given period. This information can help you detect any changes or updates you might need to your product descriptions, website pages, or overall jewelry items. 

Meet Amy, the most intuitive website chatbot for small businesses

The market is awash with many chatbot solutions, but they don't function equally. Most of them don't have the features to meet the customers' needs, while others leave little to no room for customization. Finding one that works perfectly for your e-commerce jewelry store can be a huge challenge, but not anymore.

Unlike most other solutions on the market, Amy is easy to install, set up, and roll out. It brings intuitive chat solutions for small business owners, meaning you don't need to have an IT specialist to get the software up and running. All you need is your own business website, and Amy’s pre-built templates are designed just for your small business. 

Once installed, you can leave the mundane tasks of answering customers' queries to the solution. Trust it to deliver superb solutions to your customers because you can easily curate their experience as much or as little as you like. 

You will be happy to watch Amy wow your customers as she anticipates their needs and requests while responding with empathy and understanding. Ultimately, this goes a long way in making your customers feel valued and heard throughout their interaction with your business. At the end of the day, this means fewer late nights and more time in your day to get back to what you do best, sell the best jewelry on the market.

Get started with Amy today for free to see how a small business web chat can help improve your customer service.