How to set up your customer support chatbot solution (for bakeries)

As the owner of a small bakery, you're probably used to playing phone tag with your customers or combing through your inbox to fulfill orders or answer questions.

The idea of starting a conversation with a customer using a chatbot solution may seem strange or out of the ordinary for your business at first. But, thanks to chatbots like Amy, setting up a customer chatbot solution doesn't have to be headache-inducing or require any IT knowledge. 

Amy can currently interact with your customers on your website, which means you can support customers outside of your regular business hours. In the long run, this means you can delight more customers, at first sight, and retain more customers by providing the rapid service and response they expect. 

How can my bakery use a chatbot?

Well, let's consider the example of a chatbot designed to sell cupcakes. How would it work? First, the bot would have to have some way of recognizing the intent of the customer's message and responding accordingly. Then, it should offer some sort of value in exchange for a person's contact information (e.g., a coupon). Finally, it should follow up with appropriate messages over time to nurture the relationship with the potential customer and turn them into lifelong buyers of cupcakes.

For bakeries, you can also use chatbots to collect orders, make recommendations and receive feedback from customers to ensure they are producing the best quality product. In the end, by using chatbot technology, you will not just produce the best quality baked goods, but sharpen your businesses to make more dough. 

It's true — a chatbot can do all of this for your bakery! And Amy can make it happen for you in just a few minutes.

How to set up a customer support chatbot solution

Chatbots are quickly becoming the next big thing in marketing and customer service. Research predicts that the chatbots market will exceed $3B by 2025 

If you're thinking of adding a chatbot to your business, this guide is for you! We'll take you through all the steps necessary to set up your Amy customer chatbot solution.

Use pre-designed templates just for bakeries 

There are a few reasons why you should consider using pre-built templates for your bakery chatbot. The first one is that it saves you time. You don't need to design the template from scratch because it is ready for you. You can directly embed the code into your website and start using it the same day.

The second reason is cost. You won't need to pay a designer to customize the look and flow of your chatbot and can easily plug in your frequently asked questions, specials, and even integrate your own calendar. 

How to set up your chatbot

A few simple tweaks to the chatbot flow can help you increase client engagement on your website or social media profiles. It will also allow you to automate fundamental customer interactions, collect leads, and integrate your calendar with Calendly. 

1. Go to the Admin Console and log in.
2. On the left navigation menu, choose "Build." It will open the builder page, which contains several bot actions linked together.
3. To provide a pleasant reading pace, you can wait for bot responses and then deliver numerous messages at once.
4. Drag and drop the activities into the flow builder area, then link them in a guided process. You can also select a required action by dragging the node out.
5. Choose a "Send a Message" action, then type the message text. You may also delete or replicate the action when creating the chatbot solution. 
6. Using code, you can include or remove variables and make your conversation flow as required. You can also add numerous operations to show how your chatbot should interact with the user.
7. Once your "Install Instructions" is complete and verified, you can click on "Preview Bot."
8. Once you've completed your process, give it a name, hit save, and test it out!

Install Using a Copy and Paste Code

The copy and paste method for installing Amy is exactly what it sounds like — you copy the code from Amy's website, and then you paste that code onto your website. The great thing about this method is that it's super fast and easy — there's nothing to install or configure. Here are the main steps for installing Amy with the copy and paste method:

1. First, log in to the Admin Console of the platform.
2. On the left navigation menu, choose "Install."
3. Select "Copy Code" while hovering your cursor over the code.
4. Copy the code and paste it on your website.

Monitor Your Chatbot's Interactions With Potential Clients

Treat monitoring as a priority, not an afterthought. Chatbots have become mainstream, but there are still some doubts about their effectiveness. Unless you're able to monitor and analyze how users respond to your chatbot, you'll never know if it's doing its job correctly—or if it needs fine-tuning.

Monitoring isn't just about reviewing transcripts or listening in on conversations. It includes reporting tools that can help you handle chatbot performance, usage, and general user feedback.

Amy's chatbot reporting provides you with a detailed look at the website visitor and potential client connected with your chatbot. In addition, you can see what your chatbot responded to, how long they engaged with your chatbot, relevant statistics describing the demographics, and more. This information can be precious and help improve the results you get from the chatbot.

The best way to ensure that you're getting the most out of your chatbot is to monitor its performance. For example, if you want to know:

• How many people are using the bot?
• What are the frequently asked questions? 
• How is each conversation going?
• Should we update or refine our bot?

Customer Service that's Always There

If you want your customers to be able to reach you 24/7, a chatbot like Amy is an excellent way to give them the opportunity to interact with your business at all times. It is easy to set up, with plenty of features to customize your chatbot solution as desired.  Amy will always engage your customers, even if you're out on a walk or busy in the kitchen. So sign up today and create value with one conversation at a time.