Last year, HubSpot listed challenges every small business struggles with. Among them were these four: delighting customers, hiring talented people, managing workflow, and financial planning.
Most small business owners would love to have help in dealing with any of these problems, let alone all of them. And love it even more if they could start addressing them for only $9 a month.
Well, now they can.
Introducing Amy, the only chatbot designed specifically for small business.
Amy is a customer service solution—a chatbot—that answers all the common questions small business owners repeatedly get from their customers or prospects. In so doing, she helps address the four business challenges mentioned above.
First, a note about Amy. With templates and automated question/answer flows developed for multiple small business categories, she can easily and quickly answer common questions nearly every small business owner receives. Owners can have Amy up and running on their websites in a matter of minutes. And customize her look to match that of their sites, so she’s always on-brand.
Now, here’s how Amy helps small business owners tackle their everyday challenges.
These days, customers have higher expectations than ever before when it comes to service. They want to access information at all hours of the day or night. They seek prompt responses to their questions and want to be delighted with the experience.
Amy delivers on all three counts.
As a chatbot, she’s always available, 24/7. She’s easy to work with and can answer questions from many customers or prospects at once. So, there are no dissatisfied customers spending long wait times in queues. What’s more, she handles every exchange in a very engaging and personable manner that leaves customers feeling good about the entire experience.
COVID has had a big impact on small businesses. It’s become difficult to find, train and keep good people. Staff wants to be engaged and not have to do the same thing—like answer the same questions—over and over.
Amy eliminates those challenges. She’s ready to start on day one. She’s smart, friendly, quick to respond, reliable, and tireless. She’s a quick study and can adapt to the customer service needs of virtually any small business. In short, she’s perfect for the job.
All this and she costs a fraction of an actual employee yet is invaluable to a small business owner.
Not every owner has the resources to hire dedicated staff to personally answer all common questions that come into a business every day. Or have the IT capacity to create an automated solution that can answer common questions automatically. This means owners must devote time to providing answers themselves, disrupting their workflow.
That’s where Amy comes in. Amy is specifically designed for small businesses. She’s intuitive, easy to set up, and programmed to answer the most common questions small business owners—from bakers to florists to yoga instructors—receive over and over.
Customers quickly receive the information they’re looking for. Owners can work uninterrupted, devoting their time to their craft or practice, to what they love to do and what they do best.
Small business owners can put Amy to work immediately. She’ll even handle up to 500 chats a month for free. Or unlimited chats for just $9 a month. Which makes financial planning for this aspect of customer service easy.
Amy takes on the responsibility of answering common questions, helping customers with sign-ups or appointments, and more. Which allows owners or other staff members to be more productive.
Amy: the ultimate chatbot for small business
Small organizations from churches to nutritionists have “hired” Amy to handle a good portion of their customer service. In so doing, they’ve better managed resources, improved their customer experience, saved money, and become more productive.
To put Amy to work for you, visit amy.us.