Small businesses face an interesting challenge when it comes to customer service. When your team is small, it's easier to feel like you have to keep up with every customer inquiry- but harder to keep in touch. You are also competing with larger companies that have entire contact centers to field customer questions and support requests.
Many small businesses task one to several office staff members to keep an eye on the customer service channels. But this can become impossible to keep up with as your brand grows and the number of your customers who may need support increases. How do you save your staff from support queues without hiring a call center?
The answer is a customer service chat software that serves your customers with the same empathy but with better efficiency and 24/7 availability.
Free customer support chat software: Take the burden off of your staff
For staff who were not hired for customer support, monitoring inquiries can range from a chore to an overwhelming challenge. A chatbot can take that burden off your staff by immediately responding to and answering the easy questions of your on-site customers. We’ll walk you through a few reasons how it can help.
A free customer support chat software is available 24/7
The first thing a chatbot can do is answer customer questions at any time, day or night. Customer service chat software doesn't need to sleep, take meal breaks, or keep a reasonable work-life balance. This means that you can have "someone" on the chat line to help customers at all times. No need to worry about weekend or night shifts just to man a chatbot. You also won't need to worry about leaving your customers with a "please call back later" message on the chat line for giving your team reasonable hours.
Serve a Near-Infinite Number of Customers At Once
Another great thing about deploying customer service chat software is that it can handle multiple customers at a time. Each time a customer visits your website, they’ll be greeted with a friendly message to make them feel welcomed and supported.
This means that during busy times, your team isn't tied to the phone or inbox, while your customers aren’t left waiting on hold. Instead, your team can handle all of the meaningful parts of your business, like perfecting your product or getting to other heavy admin work.
A free customer support chat software is always in a good mood
As humans, employees have ups and downs. When dealing with customer after customer, the friendly greeting and cheerful demeanor can start to feel hollow to both the admin and the customer. If you've ever worked in a customer support role, you know the feeling.
A chatbot doesn't have this problem. It’s always happy and ready to help. It’s almost inevitable that you’ll have a few grumpy customers every now and then. As humans, it can be hard to smile through uncomfortable customer interaction, let alone try to keep your cool.
A customer service chat software never has this problem. It’s always ready to help and anticipate the needs of your customers, regardless of whether they’re in a grumpy mood.
Find a customer service software just for small businesses
For small businesses like you, it can be hard to keep up with key industry players. Customers aren’t as “disposable” to you, so traditional enterprise chatbot solutions lack the personality and messages you need to engage your niche. Plus, they can often be expensive and difficult to set up.
With Amy, you can choose from pre-built templates made just for your industry and get the chatbot up and running on your website in a matter of minutes.
Ready to save your staff from the support queue with an expert digital assistant? Sign up for Amy for free and create solid relationships with your audience, even after normal business hours.