Customer experience bots and chatbots are undoubtedly gaining immense popularity among consumers as well as small business experts. However, not all chatbots out there are created equal.
Small business experts like you are looking for chatbots that reduce your day-to-day headaches, not make them more complicated. To find the best customer experience bot for your small business, you’ll need to pay close attention to the features each one offers along with its user experience.
Investing your time searching for the right chatbot won’t just make your day-to-day easier, but will also help you delight more customers and raise your bottom line. But with the market flooded with chatbots, it can be overwhelming and time-consuming to pick the right one for your business.
That’s why we’ve gathered the top red flags to look out for in a customer experience bot to ensure you choose the right one.
One factor to keep in mind is the growth of your business and plans for the future. Business grows with time, and if your customer service and satisfaction don't increase, it will degrade the brand image of your business in the market.
You need a chatbot that allows you to upgrade its features as your business needs change along with customer expectations. You need a chatbot that’s free for as long as you need, without all of the sneaky fees or short trial period. Look for a solution that grows with you with low friction, not the other way around.
Often, small business experts like you have to balance it all. From handling back-office business operations, managing staff, and dealing with customers, you often find yourself wearing multiple hats. This is where customized templates come in.
Every small business has unique challenges and needs. Whether you’re running a boutique law firm or managing an e-commerce jewelry business, your clients and customers will each ask different questions and have different goals. Your chatbot should come with pre-built conversation templates that allow you to tailor each conversation exactly to your industry.
A chatbot that only offers cold, pre-canned responses with zero option for customization should be eliminated from your lineup immediately. Your customers will recognize software that has zero warmth or doesn’t line up with what they need. That’s why a chatbot that doesn’t adapt to your specific business needs will only hurt your bottom line and lead customers to spend their money elsewhere.
Before you invest in a customer experience bot, its user-friendliness and setup process is one factor you definitely shouldn’t neglect.
The last thing you need is to spend a good amount of money on a solution, only to find you need an IT expert to help you put it on your website. That’s why you should always ask for a sales demo or watch a video tutorial of the chatbot setup process. You don’t have time to set up any complicated code or go through a complicated onboarding process.
Before you make a purchase or invest your time in implementing a chatbot, you should always know how hard it will be to set up and run.
If you're looking to step up your customer service game, you need a chatbot that offers a unique blend of human powers and technology.
Picking a chatbot solely for its features and technology isn’t the only thing you should consider. When you do this, the chatbot you choose may lack the personal touch that will affect how your customers feel when visiting your website and the revenue of your business.
That’s why you should invest in a chatbot that provides a friendly, flawless, efficient experience to not only your customers but also your business. When you choose it wisely, you can expect guaranteed results without any extra effort.